Buzz Casino

P J Aitken
Last update: 25/03/2024

Bingo Paradise Rating

Buzz Casino is the online casino arm of the Buzz Bingo brand, one that took over all Gala Bingo clubs and has quickly become one of the UK’s biggest betting brands. I gave Buzz Bingo 5 out of 5 stars, praising its unique games and bonuses. But what about Buzz Casino, how does it compare to its sister site and to the glut of other online casinos out there? 

Welcome Bonuses

Join and deposit £10 or more to collect a bundle of 200 spins on Fire Blaze™ Blue Wizard Megaways™ a wizard-themed jackpot game from Playtech Gaming. 

The spins have a value of £0.10 each.

It’s not the most enticing of bonuses, but it’s just one piece of the puzzle and there are several others. You can participate in Drops and Wins, giveaways, reload promotions, and other free spin offers. These are all targeted toward loyal players, so as soon as you have finished with your welcome bonus, check out the promotions section and see what’s available.

At the time of writing, for instance, you can participate to win a share in a £2 Million Drop and Win promo, spin your way to golden chips for use on roulette games, or turn a bonus wheel for free spins. You will typically be asked to deposit at least £20 to qualify for these other bonuses, and they may also include stake and wagering requirements, so check the terms and conditions first.

Games and Software

Buzz Casino has a very simple layout that works well on both desktop and mobile. It features hundreds of games from top providers like Blueprint Gaming and includes a host of jackpot systems and iGaming mechanics, including:

• Jackpot King Progressive Jackpots
• Megaways
• Extra Gold Megaways
• Hold the Jackpot
• Fortune Play
• Cascading Reels

Check the menu along the top or in the sidebar for a handful of slot category options. 

There are live casino games too, including a selection of roulette, blackjack, poker, game shows, and baccarat titles. Some of these have massive jackpots attached and all of them are streamed using HD cameras.

It’s hard to pick fault with the gaming selection or the software. It’s slick, it’s stylish, and it’s easy to navigate. It’s not overly plain and dull, but at the same time, it doesn’t overcompensate and create something that is messy, unreadable, and unusable.

You could argue that all of this is to be expected from such a rich and established brand. But I’ve seen some shocking casinos developed by apparent big names, so that’s never a guarantee.

Banking Options

Deposit using Visa, Mastercard, Maestro, PayPal, Apple Pay, or Paysafecard, with most of these methods (except Paysafecard) also available for withdrawals. The minimum deposit amount is just £5 and the casino doesn’t charge any deposit fees.

As always, you must be verified before you can deposit. This process is usually automatic, with the casino running a soft credit check as soon as you sign up. If your details can’t be confirmed, you’ll be asked to submit some supporting documents, including proof of ID and an address.

There is no long wait to get your cash, even if you opt for debit card withdrawals. There’s also no withdrawal fee, so you won’t be stung with the sort of fixed charge found on Jumpman Gaming casinos like Mirror Bingo and Aztec Wins.

Customer Support

Live chat is available from 10am to 10pm , 7 days a week, but only if you’re a member. You need to sign into your account and look for the “Chat” button. If you’re not a member, you’re out of luck and will need to send them an email instead. It’s frustrating if you have a problem signing up or finding your details, but the good news is that the live chat team are very professional, helpful, and fast, with replies typically arriving in a matter of seconds.

If you have an issue that the casino can’t or won’t resolve, go through the complaints and disputes process. You’re encouraged to contact the support team in the first instance and let them know that you want to escalate a complaint. If that doesn’t work, you can go through the Independent Betting Adjudication Service (IBAS), which serves as a mediator and aims to resolve all disputes.

In my experience, disputes aren’t settled quickly, and you won’t always get the result that you seek, but it’s a good option to have.

Verdict: Buzz Casino Review

Buzz Casino takes everything that’s great about Buzz Bingo, adds some tailored bonuses, and swaps the bingo rooms for slots and live casino games. It’s everything I had hoped it would be and so it’s hard not to give it top marks. 

The addition of Playtech jackpot games like Kingdoms Rise and Age of the Gods is the icing on the cake for me, as these games aren’t used as often as they should be on UK online casinos. They’re incredibly well-executed games that feature life-changing jackpots, and if you’re not used to them, sites like Buzz Casino will give you dozens of exciting new games to explore.