Buzz Casino

Buzz Casino is the online casino arm of the Buzz Bingo brand, one that took over all Gala Bingo clubs and has quickly become one of the UK’s biggest betting brands. I gave Buzz Bingo 5 out of 5 stars, praising its unique games and bonuses. But what about Buzz Casino, how does it compare to its sister site and to the glut of other online casinos out there? 

Welcome Bonuses

Buzzcasino.com is offering a slots welcome deal for new UK customers (18+) on their first deposit. You deposit at least £10 using a debit card, PayPal or Apple Pay (PaySafeCard doesn’t qualify), then stake £10 on qualifying slots to unlock a £20 slots bonus, delivered as up to 200 bonus spins.

The bonus applies to selected Big Bass slots: Big Bass Splash, Big Bass Vegas Double Down Deluxe, and Big Bass Bonanza. Spins are normally 10p each (up to 200 x 10p), with a cap that allows spins up to £2 per spin (so you could choose to use fewer spins at a higher value, up to 10 spins at £2). The maximum total welcome bonus value is £20 and it can only be claimed once per player, even if qualifying play happens across buzzbingo.com and buzzcasino.com.

To withdraw bonus-related winnings or remaining bonus funds, there’s a 10x wagering requirement on the £20 bonus, meaning you must stake £200 in total on the eligible Big Bass slots. The bonus is valid for 30 days from issue; after that, any remaining bonus funds and pending winnings are removed. The terms also say the welcome offer can’t be used with other offers, and the operator may refuse to honour it if it believes you weren’t an intended recipient of the promotion.

Games and Software

Buzz Casino has a very simple layout that works well on both desktop and mobile. It features hundreds of games from top providers like Blueprint Gaming and includes a host of jackpot systems and iGaming mechanics, including:

• Jackpot King Progressive Jackpots
• Megaways
• Extra Gold Megaways
• Hold the Jackpot
• Fortune Play
• Cascading Reels

Check the menu along the top or in the sidebar for a handful of slot category options. 

There are live casino games too, including a selection of roulette, blackjack, poker, game shows, and baccarat titles. Some of these have massive jackpots attached and all of them are streamed using HD cameras.

It’s hard to pick fault with the gaming selection or the software. It’s slick, it’s stylish, and it’s easy to navigate. It’s not overly plain and dull, but at the same time, it doesn’t overcompensate and create something that is messy, unreadable, and unusable.

You could argue that all of this is to be expected from such a rich and established brand. But I’ve seen some shocking casinos developed by apparent big names, so that’s never a guarantee.

Banking Options

Deposit using Visa, Mastercard, Maestro, PayPal, Apple Pay, or Paysafecard, with most of these methods (except Paysafecard) also available for withdrawals. The minimum deposit amount is just £5 and the casino doesn’t charge any deposit fees.

As always, you must be verified before you can deposit. This process is usually automatic, with the casino running a soft credit check as soon as you sign up. If your details can’t be confirmed, you’ll be asked to submit some supporting documents, including proof of ID and an address.

There is no long wait to get your cash, even if you opt for debit card withdrawals. There’s also no withdrawal fee, so you won’t be stung with the sort of fixed charge found on Jumpman Gaming casinos like Mirror Bingo and Aztec Wins.

Customer Support

Live chat is available from 10am to 10pm , 7 days a week, but only if you’re a member. You need to sign into your account and look for the “Chat” button. If you’re not a member, you’re out of luck and will need to send them an email instead. It’s frustrating if you have a problem signing up or finding your details, but the good news is that the live chat team are very professional, helpful, and fast, with replies typically arriving in a matter of seconds.

If you have an issue that the casino can’t or won’t resolve, go through the complaints and disputes process. You’re encouraged to contact the support team in the first instance and let them know that you want to escalate a complaint. If that doesn’t work, you can go through the Independent Betting Adjudication Service (IBAS), which serves as a mediator and aims to resolve all disputes.

In my experience, disputes aren’t settled quickly, and you won’t always get the result that you seek, but it’s a good option to have.

Verdict: Buzz Casino Review

Buzz Casino takes everything that’s great about Buzz Bingo, adds some tailored bonuses, and swaps the bingo rooms for slots and live casino games. It’s everything I had hoped it would be and so it’s hard not to give it top marks. 

The addition of Playtech jackpot games like Kingdoms Rise and Age of the Gods is the icing on the cake for me, as these games aren’t used as often as they should be on UK online casinos. They’re incredibly well-executed games that feature life-changing jackpots, and if you’re not used to them, sites like Buzz Casino will give you dozens of exciting new games to explore.

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