PocketWin

23/10/24 - Brand Closure

On 23/10/24, out of the blue, we received an email from Viral Interactive Limited (the brand operator) informing us of the immediate closure of a number of brands. An extract from the email reads, '(the operator) has decided to cease the operation of the following websites:  www.jammymonkey.com, www.luck.com, www.madslots.com, www.mfortune.co.uk and  www.pocketwin.co.uk.' Further communicating the same message, the  following note now appears on all of the websites mentioned above: 'This website will be closing on Nov 21st 2024. Starting from Oct 24th 2024, registrations and deposits on (Madslots/Jammy Monkey/Luck/Mfortune/PocketWin) are closed. Note that you are still able to withdraw any Cash Credit by following the standard withdrawal procedure.' Whilst we don't know the specific reasons behind the closure, it comes at a time when the UK market is becoming an increasingly difficult place to remain profitable for licensed operators. We get the impression this is in part due to: -Regulation:  the implementation of various new rules. Most recently the new limits on maximum wagers on slot games (September 2024). -Future regulatory/budgetary uncertainty: there are potential forthcoming changes which may come in to play as a result of the 2023 White Paper. In addition to this there are concerns that additional may be announced in the budget, which would target the gambling industry. -Competition from the black market: these are sites which do not have a license to operate from the UK Regulator. For the moment, such brands seem to be effective in their (illegal) targeting and recruiting of UK players.

Original review:

In Touch Games are like when your typically shy friend gets on the karaoke and blasts out Angel by Robbie Williams after a few drinks. It’s not quite what you expected, it’s far from perfect, and it doesn’t hit all the right notes, but you have to commend the effort. It’s an issue I have raised with casinos like Jammy Monkey and Casino2020, both of which are owned by In Touch. But where does PocketWin fit into all of that? PocketWin is another In Touch brand and it’s one built on the same foundations as the operator’s other casinos. So, how does it compare, and is it worth joining up? You’ve probably seen my rating by now, but as with all In Touch properties, that doesn’t tell the whole story.

The welcome offer, while it ran

What PocketWin offered new players is recorded here as history. The site has closed and the offer went with it, so nothing on this page can be claimed.

Slots and Casino Games

PocketWin has a few dozen games, and that’s it. It’s one of the smallest online casinos out there, but this is a trend across all In Touch sites as the games are developed in-house. The good thing is that these games are unique. You won’t see the same-old same-old. There’s no Starburst, Gonzo’s Quest, Mega Moolah, or Book of Dead here. The downside is that In Touch can’t compete with the big developers when it comes to quantity and so the selection is sparse. The games also aren’t as innovative as some of the ones created by big-name developers. Still, it’s nice to see a games room that doesn’t look like every other. Furthermore, all of the slots at PocketWin have progressive jackpots attached. At the time of writing, this jackpot is over £180,000, a massive amount that can be won on any spin of the reels. There is also a Blackjack and Roulette game, as well as PocketWin Bingo. If you’re the sort of player who always sticks with the classics or someone who moves from one game to the next after just a few spins, PocketWin probably won’t work for you. But if you’ve been around for a while and are always looking for new games, it could be ideal. As a reviewer and a keen player, I’m sick of seeing the same games every time. Not only have I played them all, but I’ve reviewed most of them. Most of the time, I ignore the “Classics” and “Best Games” sections and stick with the latest additions, as they are the only ones I’m not bored of. With PocketWin, all of the games are new to me and this makes for a much more interesting experience.

Depositing and Withdrawing

PocketWin accepts payments using Apple Pay, Visa, Mastercard, PaysafeCard, and Pay By Phone, the latter of which simply adds the deposit to your phone bill (for a ridiculous fee and with many restrictions). Payments don’t take long to process and with the exception of Pay By Mobile, you won’t be charged a transaction fee.

PocketWin Review Summary

PocketWin is another great but flawed addition to the In Touch portfolio. It’s far from the best-looking site that they have created, but it has a good selection of slots (all unique) and works really well on mobile devices. It also has a good Welcome Bonus, some impressive loyalty offers, and a wide variety of banking methods. Ultimately, however, the uninspiring design, relatively small Welcome Bonus, and limited games room means it only gets a 3/5 from me. I have marked In Touch casinos higher in the past, praising them for their originality, but I’m struggling to do that with this one as it lacks the flair of the operator’s other creations.

If you still have money there

Contact the operator about it. The licensed company behind PocketWin was Viral Interactive Limited, account 42739 on the Gambling Commission register, and that company still exists even though this site has gone.

Put the request in writing and keep a copy. A balance at a closed site is still your money.

If nobody responds, a licensee has to return customer funds, and a complaint can be escalated to the alternative dispute resolution provider named in the operator's terms.