Casper Games

Casper Games operates on the Jumpman Gaming platform under licence 39175, held by Jumpman Gaming Limited in Alderney. A friendly ghost theme sits over the network's shared catalogue of slots and bingo rooms.

The bingo jackpots here are among the larger ones on the network, and the support arrangements among the weaker ones, which makes for an uneven site.

The welcome offer, while it ran

Casper Games opened with a wheel spin advertised as up to 500 spins on Starburst. It is recorded here as history rather than as something to claim: the site has closed and the offer has gone with it.

It was the standard Jumpman welcome, and it carried the standard caveat. A prize wheel pays its largest prize least often, so the advertised figure was the least likely outcome rather than the expected one, and ten times wagering applied to whatever landed.

If you still have money there

The closure notice names a route for it: contact customer service, who the operator says will assist with all queries and withdrawals, at support@jumpmangaming.com.

Do that in writing and keep a copy. A balance at a closed site is still your money, and the operator that ran this brand runs more than two hundred others on the same licence, so there is a company to pursue even though this particular door has shut.

The notice also invites players to move to Rainbow Spins, another brand on the same platform. That is the operator keeping its customers rather than a recommendation from us, and the terms there are the same ones described below.

What the site was like

The bingo side carries big jackpots by this network's standards, and the slot catalogue is the shared one, so the games are the same as at two hundred sister sites. Payment options are varied and loyalty promotions continue after the welcome offer.

Support is the weak point and it was when we last reviewed the site too. Live chat and email, with no telephone line. Live chat was rolled out across this operator's UK sites in October 2024 and is opened from the FAQs page or the contact page. On a platform where the cashier terms are as consequential as these, being able to ask a question in real time matters, so it is worth finding the chat button before you need it.

The enforcement history

Jumpman Gaming paid £500,000 in lieu of a financial penalty, along with £13,594.30 in costs, after a Gambling Commission investigation announced on 17 May 2022 into anti-money laundering and social responsibility failings.

Among the findings: customers able to deposit and lose more than the average UK income before a meaningful review took place, and able to keep going at pace; and customers with accounts at multiple Jumpman brands getting around the controls meant to stop exactly that. The brands look separate. The operator behind them is not.

The network behind the brand

This site is one of more than two hundred domains on a single Gambling Commission licence. The games, the cashier, the bonus policy and the support team are the operator's rather than the brand's.

The part that matters most is protective. Limits and self-exclusions should apply to every account you hold with the operator, and the Commission's 2022 findings included customers with accounts across several of these brands circumventing controls. If you want a limit that cannot be walked around by opening another account, GAMSTOP covers every operator licensed in Britain.

Casper Games review summary

Casper Games has closed, so this review is a record rather than a recommendation, and the three out of five it carried stands as our assessment of the site while it ran.

It was a middling brand on a very large platform: bingo jackpots pooled across the network, a shared slot catalogue, a wheel for a welcome offer and the conversion cap that limited every bonus on that platform to your lifetime deposits. Nothing about it was bad enough to warn people off, and nothing distinguished it from two hundred siblings, which in the end is the likeliest reason it is gone.

If you were a player here, the section above tells you how to get your balance back.