Simba Slots

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At A Glance

Simba Slots

P J Aitken
Last update: 19/04/2022

Bingo Paradise Rating

Simba Slots is a savannah-themed slot site that is somehow not affiliated with The Lion King. So that we don’t give their legal team a heart attack, let’s just say it’s based on a generic animation set in the African wilds that may or may not have lions.

But it’s definitely not The Lion King.

Simba Slots is owned and operated by Jumpman Gaming, a familiar sight on Bingo Paradise and one that I have reviewed many times before (from Aladdin Slots to Fever Slots and more). It is licensed by the United Kingdom Gambling Commission and also holds a license from the authorities of Alderney.

As with all Jumpman Gaming sites, there are some big negatives and even bigger positives to Simba Slots.

Lion King? What’s that?

Welcome Offer

Simba Slots is offering 20 Free Spins to all new players. It’s a no deposit bonus, so you don’t need to fund your account, but you will need to sign up, confirm, and then verify your identity by adding a debit card.

The spins have a maximum payout of £16 and you can then move on to the main Welcome Bonus.

This bonus follows the same structure found on other Jumpman sites. It’s a Loot Chest that contains a random assortment of prizes. You have one chance to open the chest and uncover a prize within, and this could be anything from a batch Free Spins to an Amazon voucher.

The biggest prize is a bundle of 500 Free Spins on NetEnt’s Starburst.

All Free Spin winnings are subject to a wagering requirement of 65x and there is a maximum bonus conversion that is equal to lifetime deposits (up to £250). You must deposit at least £10 to qualify for this bonus and it only applies to first-time depositors over the age of 18.

Slots and Bingo Rooms

From Megaways to Cascading Reels, Dual Spin, and progressive jackpots, the Simba Slots games room covers many top slot mechanics. There are also table games, virtual scratch cards, and a selection of bingo rooms.

It feeds into the Jumpman Gaming network, which is one of the largest around. As a result, those bingo rooms are always packed with players and prizes and you will never be short of options.

Customer Support

I am writing this review on the 30th of January. I emailed Simba Slots on the 24th to ask them if they accepted PayPal/Bitcoin, and if I needed to verify my details when signing up. It was a nothing question designed to test the speed of their email responses.

So, how quick were they? Well, I’m still waiting to find out. 6 days later, they still haven’t responded.

I did get an automatic reply to tell me that they are experiencing a large volume of emails and that I should send my account details to expedite a response, but that’s it. Nothing else.

It annoys me for two reasons. Firstly, either they are ridiculously slow or they ignored me completely. Secondly, the implication is that they only respond to players who are already members. A lot of casinos do this, and it baffles me.

If a shop assistant insisted that you buy and pay for an item before they answer any questions about it, you’d tell them to get lost and leave the shop. Yet casinos do this all of the time.

This is a “must do better” mark on Simba Slots’ report card. And don’t give me the “it’s a pandemic” nonsense. That might have washed in 2020 or even 2021, but not now, and not when you consider that customer support reps can simply work from home. I do understand the difficulties that enforced isolation and absences have brought, but I emailed 20+ other casinos at the same time and all of the non-Jumpman sites replied within 2 hours.

Depositing and Withdrawing

Simba Slots has a minimum deposit of £10, and the same is true for withdrawals. It’ll take at least 3 days for you to receive your cash due to the prolonged pending period and there is a fee of £2.50 for all cash outs. The Terms and Conditions also state that while the minimum deposit is £10, the minimum to acquire subsequent Mega Reel spins (after the first time deposit of at least £10) is £20.

This has been true in the past and it’s still true for some other sites, but as you can see from the Terms and Conditions pasted above, it clearly states “£10”.

Simba Slots accepts Visa, MasterCard, PayPal, PaysafeCard, Maestro, and Pay By Mobile, the latter of which has restrictions on how much you can deposit and charges £2.50 for each transaction.

Simba Slots Review Summary

Simba Slots is a solid effort with a great selection of bonuses, some good games, and complete mobile support. The customer support isn’t very quick, the withdrawal speed is slow, and the fee is annoying. All things considered, it’s a good site with some big flaws, and that’s why it gets a 3/5 from me.

    Pros

  • Lots of Games
  • Great Bonuses
  • Reliable Operator
  • Mobile-Friendly

    Cons

  • Slow/Limited Customer Support
  • Withdrawal Fees
  • Slow Withdrawals

At a Glance

  • Operator: Jumpman Gaming
  • Games: Bingo and Slots
  • License: UK Gambling Commission
  • Licence Holder:
    Jumpman Gaming
  • Licence Number:
    39175

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Simba Slots FAQ

  • How Can I Contact Simba Slots?

    The Simba Slots support team is available via email. Simply contact [email protected] They claim that they will respond to all emails within 3 days, but as noted in my review above, I contacted them 6 days ago and have still not received a reply.

  • How Long Do Withdrawals Take?

    It could take anywhere from 3 to 7 days to get your winnings. It all comes down to the payment method used, with PayPal the quickest and debit cards the slowest. Simba Slots has a pending period that lasts for up to 3 days, and this is what slows things down.

  • Is Simba Slots Safe and Fair?

    Simba Slots is a fully regulated and legitimate online casino and it partners with respected iGaming organizations like GamStop. It works with developers certified as safe and is secured by a state-of-the-art SSL certificate. In short, it’s as safe, secure, and fair as a site can be.

  • Do I Need to Verify My Account?

    You will be asked to verify your account before you make a withdrawal at Simba Slots. This process is usually quick and painless. In fact, if you enter your full details during the sign-up process, it will often happen automatically.

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*New players only, no deposit required, valid debit card verification required, £8 max win per 10 spins, max bonus conversion £50, 65x wagering requirement. Full T&Cs apply. 18+ BeGambleAware.org. Please play responsibly. #ad

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*New players only, no deposit required, valid debit card verification required, £8 max win per 10 spins, max bonus conversion £50, 65x wagering requirement. Full T&Cs apply. 18+ BeGambleAware.org. Please play responsibly. #ad