Mr. Green is an online gambling brand fronted by a green-suited mascot. It launched back in 2008 and has appeared in countless TV ads and online marketing campaigns since then.
Mr. Green Casino was one of the first major gambling bands to work with multiple developers. It signed deals with providers like Microgaming, NetEnt, and Play’n GO at a time when others were making the choice between Playtech and Microgaming.
I have a lot of respect for Mr. Green for doing that. I remember that time. I remember that most casinos chose Microgaming. And I remember getting a sense of Deja-vu on every single casino that I joined. It’s one of the reasons why I have criticised Microgaming-focused casinos in the past—it’s nothing to do with the developer itself and everything to do with how it was overused.
The Mr. Green Casino Welcome Bonus offers new players ’50 Free Spins’ on Lucky Mr Green at £0.10/spin, there is a 35x wagering requirement. The free spins expire within 3 days, so get spinning! Mr. Green Casino also requires you to opt-in to this offer, so make sure you do, to get your free spins.
There are daily drops and weekly and monthly prizes, check out the ‘Promotions’ section on the site to see the current offers.
Games and Software
There are over 1,000 games available on Mr. Green. As noted above, it was one of the first casinos to explore multiple gaming providers and offer a varied selection that was not just limited to 400 Microgaming slots. These days it has been left behind somewhat as there are sites offering over 4,000 games as well as ones that create 100% unique titles, such as Jammy Monkey and Casino2020. However, Mr. Green still has a decent selection.
There are titles from NetEnt, Play’n GO, Blueprint Gaming, Pragmatic Play, and Microgaming, among others. There are also exclusive slots, although not as many as you can find elsewhere. These tend to involve the site’s enigmatic mascot, such as Lucky Mr. Green.
The jackpot games are good and the mobile support is great, but I feel like it needs a little more to be truly extraordinary. When your competitors are hosting thousands of games from dozens of developers, a few hundred simply won’t suffice.
On the plus side, most categories are covered with these games and it has a good Live Casino offering.
Mr. Green also has a sportsbook. I actually really like the look of the sportsbook and it has some interesting betting markets, as well. It seems to be the same software used on the 32Red and Unibet sportsbooks, and it just so happens to be one of my favourites. As an accessory to the casino, something you can play every now and then, it’s ideal.
Mr. Green Customer Support
I don’t usually place a lot of weight on negative reviews. Most players only leave a review when they want to vent, and as losing money and missing out on bonuses makes them angry, that’s often when they choose to vent. But I paid a little more attention to Mr. Green’s reviews as many of them concern customer support.
Not only is this a sign that there could be a problem, but it’s one that I have experienced personally.
I was an active member of Mr. Green back in 2016. At the time, I encountered an issue, contacted customer support through Live Chat, and was met with a very unhelpful and condescending support team member. I was happy to give them the benefit of the doubt as you can’t control all of your staff at all times, but after emailing them and getting someone else, they were even worse.
I persisted with my complaints and met with a wall of inadequacy. Of course, this is just my personal experience and it’s one that happened over 6 years ago, but considering other players have similar concerns, it suggests there is still an issue.
The good news is that you will probably never need to contact customer support. It’s a well-run casino that gets most things right, after all. The bad news is that if you do need to contact them, you could encounter some issues.
It’s also worth noting that Mr. Green is owned by William Hill these days and I have had nothing but good experiences with them.
Verdict: Mr Green Review
Mr. Green is an attractive site with some good games, a great sportsbook, and solid mobile support. Clearly, I have had issues with this site in the past but even if I ignore the customer support issues—which, admittedly, are probably rare—there are a couple of issues.
There isn’t much in the way of extensive loyalty programs and there also isn’t a large Welcome Bonus. These are pretty big issues for modern casino players, and it’s why Mr. Green only gets a 3/5 from me,
- Great Slot Selection
- Live Casino Games
- Jackpots and Tournaments
- Daily Drops
- Top Sportsbook
- Limited Bonuses Selection
- Issues with Customer Support
At a Glance
- License : UK
- Type: Casino and Sportsbook
- Founded: 2008
- Parent Compnany: William Hill
- Licence Holder:
Mr. Green Limited
- Licence Number:
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Mr Green FAQ
Who Owns Mr. Green?
Mr. Green was acquired by William Hill in 2019. It was a massive acquisition for the company. Mr. Green has nothing on William Hill in terms of size, wealth, and reputation, but it’s still a well-known brand and one that has helped to give WH a stronger foothold in the online casino industry.
Where is Mr. Green Regulated?
Mr. Green is regulated by the United Kingdom Gambling Commission (UKGC), as well as the Malta Gaming Authority (MGA). If you’re in the UK, only the former is relevant. For players outside of the UK, the MGA covers most bases.
How Do I Contact Mr. Green?
If I was being cynical, I’d say that the best way to get help from Mr. Green was to bang your head against a brick wall. That way, you’re cutting out the middleman. In actual fact, their support is fine for most players and it’s also improving. You can contact them using Live Chat, which is available 24 hours a day. There is also an email option, but Live Chat is the way to go.
Does Mr. Green Have Problem Gambling Tools?
In 2019, the UKGC fined Mr. Green for what it deemed to be issues with the site’s problem gambling protocols, as well as those related to anti-money laundering. These fines are common, though, and they are more about oversights than anything else. The site does have decent problem gambling protocols, including deposit limits, time-outs, and a self-exclusion.